Return and Replacement Policy
Thank you for choosing James River Laser and Equipment for your construction laser, survey equipment, and related needs. Providing you with high-quality products and services is our priority. Please carefully review our Return and Replacement Policy to understand the terms and conditions governing returns and replacements.
15-Day Money-Back Guarantee:
We offer a 15-day return policy from the date of purchase, allowing you to assess the suitability of your equipment. If, for any reason, you are dissatisfied with your purchase, you may return the item within this period for a full refund. not access the service.
Restocking Fee:
After the initial 15 days, a restocking fee of 10% to 20% may apply, depending on the condition of the returned item. This fee is deducted from the total refund amount and is designed to cover the costs associated with processing and restocking.
Exclusions:
Please note that certain products may not be eligible for return or may have specific return guidelines. The following conditions may exempt items from being eligible for return:
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Items without the original packaging, accessories, or proof of purchase.
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Products damaged due to misuse or negligence.
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Customized or specially ordered items.
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Do not assemble or modify the product before initiating a return.
Refund Process:
After receiving the returned item, our team will examine it for eligibility. Once approved, we will initiate the refund process. Refunds are issued to the original method of payment, and customers can expect the funds to reflect within a reasonable timeframe.
Return Merchandise Authorization (RMA):
Before returning any product, the customer must obtain a Return Merchandise Authorization (RMA) number. This number ensures efficient processing and tracking of returns. To request an RMA, please contact our customer service team with your order details.
Damaged Products:
In the rare event that you receive a damaged product, please notify us within 48 hours of receipt. We will guide you through the necessary steps to resolve the issue promptly. Damaged items returned within 15 days will be eligible for a full refund or replacement, as per customer preference.
Replacement Policy:
If a replacement is requested, we will process the request upon receiving the returned item. Replacement products will be shipped promptly, and any price difference will be handled accordingly.
For further assistance or inquiries regarding our Return and Replacement Policy, please contact our customer service team at support@jamesriverlaser.com or call us at 540-389-9700.
James River Laser reserves the right to modify or update this policy at its discretion. Any changes will be communicated on our website.